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Putting digital technology in service of residents living in low-income neighbourhoods.

Our finding. Despite its equalizing potential, digital technology has not reduced social and territorial inequalities. Digital technology promises to be theoretically available for all, allowing access to a multitude of services  online. However, digital tools are designed with a technocentric approach, reflecting the same social and territorial divides. They are often based on an inadequate understanding of the needs and expectations of the residents in these neighbourhoods.

Our vision. At a time when the policies of the city are entering a new phase and when a new digital inclusion strategy is launched by the government, it is urgent to think and above all experiment the solutions needed to make digital technology a veritable asset to reduce inequalities, in favour of individual and collective empowerment of residents living in low-income neighbourhoods.

The research-action study Capital Numérique is looking to understand the digital practices of residents living in low-income neighbourhoods and investigate the potential of technology to give an economic and social advantage.


Two stages.

  • PHASE 1 / July 2018 - January 2019 : Preparatory analysis (Literature review, interviews etc.)

  • PHASE 2 / January 2019 - June 2019 : Fieldwork (Interviews, observations, workshops)

Three strategic themes.

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  • Employment and access to rights

  • Entrepreneurship

  • Participation in civic and local life

Four target areas.

  • La Noue-Les Malassis (Bagnolet and Montreuil) (Paris)

  • L’Abreuvoir (Bobigny) (Paris)

  • Planoise (Besançon) (East of France)

  • Saint Laurent du Maroni (Guyane) (French Guiana)


A more detailed version is available here


Our analysis

This document summarizes the learnings of our preliminary analysis of academic publications, institutional reports, and press articles on digital practices of residents living in low-income neighbourhoods in France called Quartier Prioritaires de la politique de la Ville. First published in French, the English literature review has been supplemented with international context and case studies.


Our partners